1- GENERAL QUESTIONS
I DID NOT RECEIVE THE PRODUCT. WHAT DO I DO?
Contact us for more information about specific orders and we will be happy to assist you.WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Strictly no returns or exchanges unless there are defect(s) in the product(s) and it is brought to our attention within 1 day of receiving the product.
WHERE ARE YOU LOCATED?
We have Stores in Canada and the USA. MagSofter is a Canadian company founded in 2018.DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US AND CANADA?
Yes, we do!HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We are one of the fastest shipping companies in the world. Depending on where you are, it will take 1-2 business days (this is an estimation).WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment via debit and credit cards. We accept VISA, Mastercard, American Express, Discover, PayPal and Apple Pay.
Have a question? E-mail us at email@example.com or use the live chat
1- USABILITY QUESTIONS AND ANSWERS FROM OUR ClENTS :
How good is it at removing black heads?
Sophie. L : "After the very first time I used it, my skin was (baby-butt) soft and looked healthy and shiny (I have acne and crazy black heads and I couldn't really see any black heads). It's pretty powerful and amazing~"
How long does it say to keep on? Does it dry out in that time?
Karla. S : "The directions say to keep it on 15 minutes I believe. Mine did not dry completely in that time. I left it on about 20 minutes and it was still somewhat damp so I just went ahead and washed it off. :) "
About how many facials does one 30g jar last for?
Christine. H "Hello :D I would say that there are quite a lot of facials that you can get per jar. The mud mask is quite thick, but very creamy/smooth, so a little goes a long way. I use about a quarter-size every time and the jar still looks brand new. Depending on how much you apply per facial really determines how many facials you can get. But considering there's a lot of product in the jar, give or take around 15-20 facials (In my case, anyway) and still remains , it is always better to buy two or three if good deals are available "
Jennifer. P "It helped for me. I suffer from occasional cycstic acne. Sometimes I would apply it directly on a pimple and leave it on overnight. The next morning any pimples or redness will have subsided. I highly recommend for cystic acne"